Why us House Car Contents Boat My Insurancelock icon

Terms and Conditions

Terms of Use

Trade Me Limited has teamed up with Tower Limited (TOWER) to bring you an insurance offering called Trade Me Insurance. By accessing the Trade Me Insurance website, www.trademeinsurance.co.nz, (the website) you agree that the following terms and conditions, and privacy policy, apply to your use of the website.

We may change or update the content of the website, including these terms and conditions applicable to the website, at any time without prior notice. In these terms and conditions, all references to ‘we’, ‘us’, ‘our’ are references to Trade Me Insurance, Trade Me Limited and TOWER. These terms and conditions are in addition to, and do not replace, any specific terms and conditions applicable to any TOWER underwritten product, service, marketing and/or promotion provided as Trade Me Insurance.

These terms and conditions were last updated on 1 July 2024.

Use of Trade Me Insurance Website

You are granted a non-exclusive license to access the website and the information it contains. By accessing the website, you agree not to use the website for any commercial or competitive advantage; any illegal, defamatory or objectionable purpose; or any purpose which brings or could bring our reputation into disrepute.

You also agree not to decompile, reverse engineer or try to decompile or reverse engineer any part of the website, including the secure sites. Anyone found breaching the user rights will be prosecuted to the full extent of the law.

Becoming a Policyholder: You may only become a policy holder if you are resident in New Zealand (unless specifically authorised by us in writing) and can form a legally binding contract that is enforceable against you. You must be at least 18 years old. By registering as a policy holder, you warrant that you can form a legally binding contract.

You acknowledge that Trade Me Limited may receive a commission on any TOWER underwritten product, service, marketing and/or promotion provided as Trade Me Insurance through this website.

General Disclaimer

Although all reasonable care has been taken in producing the information contained on the website, it is of a general nature only, and does not take into account any individual’s particular circumstances, financial, or otherwise. While we try to ensure that the content of the website is up to date and free from error, we do not give any guarantee or other assurance of the currency of any information on the website or its accuracy, adequacy, completeness or suitability for your intended use.

Liability

To the fullest extent legally possible, neither we, nor any of our related companies (as defined in the Companies Act 1993), or their directors, employees, agents, independent contractors, nor any other person, accept any liability or responsibility for any loss, damage, cost or expense (including but not limited to financial loss, loss of revenue, loss of profits or savings, indirect or consequential losses) arising in contract, tort (including negligence) or otherwise, that may result from any error, omission or misrepresentation on the website or reliance on information contained on the website or from any use of or access to the website.

We make no representation or warranty about the accuracy or completeness of information and accept no liability or responsibility in respect of errors in or omissions from information contained on the website, to the extent permitted by law. The information contained on this Website is of a general nature only and does not take into account any individual's particular circumstances (whether financial, medical or otherwise). While we try to ensure that the content of the Website is up to date and free from error, we do not give any guarantee or other assurance of the currency of any information on the Website or its accuracy, adequacy, completeness, or suitability for your intended use. The Website is not intended to provide a substitute for comprehensive or specific professional advice. Tower holds a licence issued by the Financial Markets Authority to provide a financial advice service. Tower's Nominated Representatives can provide financial advice in relation to insurance products underwritten or provided by Tower only. Tower is also a member of the Insurance and Financial Services Ombudsman Scheme.

Download the Publicly Available Disclosure here.

Neither Trade Me Limited nor TOWER, nor any agent or related party of them, will be liable for any losses, damages, liability, costs and claims (including solicitor’s costs on a solicitor-client basis) incurred by them as a result of:

  • Any deliberate or negligent act or omission by you in relation to the website or its contents, functions or services;
  • Any misinterpretation, misrepresentation or misuse by you of the website or its contents, functions or services;
  • Any breach by you of any agreement between Trade Me Limited and TOWER, or any agent or related party of them (to the extent you are aware of the terms of such agreement); or of any agreement between you and those parties.
  • Any breach of these terms and conditions by you.

For the avoidance of doubt, liability for any of (a)-(d) above rests solely with you.

To the fullest extent legally possible, we exclude every warranty and condition of any kind that might otherwise apply in relation to the website, its content and functions.

You acknowledge that, despite TOWER and Trade Me Limited teaming up to bring you an insurance offering, TOWER and Trade Me Limited are not related to each other in any way and any obligations on TOWER or Trade Me Limited under these terms and conditions are owed to you both severally and separately (not jointly).

In providing a quote, TOWER may access a third party data service to help facilitate the quotation and purchase process. TOWER makes no representation or warranty as to the quality of any of those services or their suitability to your circumstances. It is your responsibility to validate any data that is populated on your behalf.

This website uses Auto Information Ltd (Red Book) data for vehicle values. Red Book has prepared this data and valuations from information gathered from a variety of sources. You acknowledge that whilst all care is taken in producing the data and valuations, Red Book cannot guarantee or make any representations regarding the use of, or reliance, on it. Red Book is not responsible for all the information provided via the website and you should not rely on the data or valuations without making your own independent assessment of the vehicle and other sources of information. Neither we nor Red Book are liable for any loss or damages (other than in respect of any liability which may not lawfully be excluded) relating to your use of, or reliance on, this valuation and data.

From time to time the website may contain links to other websites. These links are provided for convenience only, and do not represent any endorsement by us of the products or services offered by the site owner. We make no representations and accept no responsibility or liability in relation to the content of any website linked to this website that is not under our direct control.

Content

You may not do anything or permit anything to be done which may alter the website, or interfere with or affect its operation. This includes, without limitation, removing any information from the website, adding any information to the website, linking it to or from another website, distributing any part of the website to any other person or copying any part of it for any commercial or illegal purpose. Any website providers wishing to link to the website may formally request to do so by emailing us via the general enquiry form on the site.

If you choose to use the Chat facility on the website you agree:

  • not to display, upload or promote obscene, indecent, pornographic or sexually explicit activities or content;
  • not to promote abusive, threatening, hateful, harmful, harassing, libellous or violent behaviour;
  • not to promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • not to promote illegal activities or violate applicable law;
  • not to violate the intellectual property rights of third parties;

Viruses

Although all reasonable care has been taken to prevent the introduction of viruses and other destructive materials to the website, we do not guarantee that the website is free from such destructive features. We accept no responsibility or liability in relation to any harm attributable to such destructive features. If you rely on any materials available through the website, you do so at your own risk.

Site Access

We do not guarantee the continued availability of the website or the continuation of services provided on it. Access to the website and to any saved information may be interrupted, restricted, delayed or unavailable from time to time. We accept no responsibility or liability in relation to any loss suffered in these circumstances.

Security of your login information: You are responsible for keeping your login information, including your email address and password, secret and secure. Trade Me Insurance does not operate single sign on with trademe.co.nz or with tower.co.nz. You are required to register with a unique password to enter the secure trademeinsurance.co.nz site.

Without limiting the foregoing, you agree:

  • not to permit any other person to use your user name or membership; and
  • not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to access your membership.

Payments

We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. TOWER retains only partial card details. However, they may be held by Direct Payment Solutions (DPS) and Payment Express (www.paymentexpress.com), which are PCI DSS compliant.

The information, images, screens, web pages, logos and brands on the website and the general content of the website are our property and we hold copyright in them. The information may not be copied or reused (other than as expressly intended by this website) without our prior written consent. In particular, in no circumstances should the Trade Me, Trade Me Insurance and or TOWER brands or our logos be used without the written consent of the respective owner.

Intellectual Property Rights: We (and our licensors or suppliers, as the case may be) own all proprietary and intellectual property rights in the website (including text, graphics, logos, icons and sound recordings) and the software and other material underlying and forming part of the services and the website.

You may not without our prior written permission, in any form or by any means:

  • Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or
  • Commercialise, copy, or on-sell any information, or items obtained from any part of this website.

New Zealand Law

Unless otherwise stated, the content of the website has been prepared in accordance with New Zealand law for the supply of products and services to persons resident in New Zealand only. Unless otherwise stated, references to any currency are to New Zealand dollars.

The content of the website, and these terms and conditions are governed by and construed in accordance with New Zealand law and New Zealand Courts have jurisdiction.

Promotions

Trade Me member discount

  1. These terms and conditions (“Terms”) apply to the “Trade Me member discount” promotion (“Promotion”).
  2. In these Terms:
    • “Tower” means Tower Limited, the underwriter of Trade Me Insurance.
    • “Tower Premium” means the amount of premium retained by Tower and excludes any taxes, levies and other charges collected by Tower on behalf of third parties (such as GST, Fire and Emergency levies and Natural Hazards Insurance levies).
  3. To be eligible for this Promotion you must:
    • be a Trade Me member (“Member”); and
    • purchase and/or hold a current Eligible Policy (see clause 4 of these Terms); and
    • notify Tower that you are Member when purchasing an Eligible Policy,(“Eligibility Criteria”).
  4. For the purposes of this Promotion, an “Eligible Policy” means the following Trade Me Insurance branded policies:
    • Contents: Plus
    • House: Plus
    • Landlord’s house: Plus
    • Car: Comprehensive, Third party fire and theft, and Third party only
    • Commercial Vehicle: Comprehensive and Third party only.
  5. Subject to these Terms, each Member that meets the Eligibility Criteria will receive a discount of up to 15% off the annual Tower Premium for each of its Eligible Policies (“Discount”), unless by doing so the Tower Premium would be reduced below Tower’s minimum premium (see clause 8 of these Terms). The Discount does not apply to taxes or levies, and optional benefits such as Roadwise.
  6. The Discount may be renewed after each one year term, provided that you continue to meet the Eligibility Criteria. Upon request, the Discount can be applied to existing Eligible Policies, however, the Discount will only be effective from the next renewal date of any existing Eligible Policy.
  7. If you cease to be a Member, the Discount will be removed from your Eligible Policies at the next renewal date for each applicable policy.
  8. Tower has a minimum premium for each policy type. If the Discount will reduce the Tower Premium below Tower’s minimum premium, the Discount will be capped so that the Tower Premium is equal to the minimum premium for that policy type.
  9. If an Eligible Policy does not run for a full 12-month policy period, the Discount applied will be pro-rated to the period for which the policy was active.
  10. Any Discount is non-refundable, non-transferable and cannot be exchanged for cash or any other benefit.
  11. If you qualify for two or more discounts, the Discount may be applied after the deduction of any other discounts.
  12. Tower will collect, hold and use your personal information in accordance with the Privacy Act 2020 (as amended, replaced or supplemented from time to time) and Tower’s privacy policy. Please refer to Tower’s privacy policy on its website for more information.
  13. Tower reserves the right to change these Terms or cancel this Promotion at any time without notice.
  14. All decisions made by Tower are final with respect to all matters relating to the Promotion and no further correspondence or discussions will be entered into.
  15. Policy excesses, terms, conditions, exclusions, limits, minimum premiums, and underwriting criteria apply.
  16. By purchasing an Eligible Policy you are deemed to have accepted these Terms.
  17. To the maximum extent permitted by law, Tower and Trade Me Limited and their applicable related companies and affiliates, employees and agents will not be liable for any loss, damage, personal injury or cost suffered by any person arising directly or indirectly out of or in connection with this Promotion.
  18. The Promotion is governed by the laws of New Zealand and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

Multi-policy discount – Terms and Conditions:

We will apply a multi-policy discount to the Tower premium payable on your eligible policies if you meet the eligibility criteria set out in these terms and conditions (“Terms”). This discount is only applicable to the Tower portion of your total premium and does not apply to levies and other charges included in your total premium.

Please note some of the terms we use in this document may differ from those in your policy documentation. The following terms have the same meaning:

  1. “Package discount” means the same as “multi-policy discount”.
  2. “Tower premium” means the same as “Company premium”.

Eligibility criteria:

  1. You hold two or more eligible policies.
  2. You are a named policyholder on the eligible policies, whether:
    1. in your own personal capacity, or
    2. as a sole trader, or
    3. as a partner in a business partnership, or
    4. as a trustee of a trust, or
    5. the policy is in the name of a company of which you are a director.

    Policies held by your spouse, partner, children, other relatives or flatmates do not qualify you for a multi-policy discount unless you are also an owner of the relevant policy.

  3. To qualify for a discount the Tower premium for each eligible policy must exceed the minimum premium set by Tower for the relevant policy types. We explain the minimum Tower premium in the Multi-policy discount section below.
  4. The eligible policies are branded any one or more of Tower, TSB, or Trade Me Insurance.

Eligible policies (each an “eligible policy”):

House Premium Plus Standard
Landlord’s house Plus
Contents Premium Plus Standard
Car Comprehensive Agreed value Comprehensive Market value Third party fire and theft Third party
Commercial car Comprehensive Market value Third party
Motorbike Comprehensive Market value Third party fire and theft
Motorhome Comprehensive Market value Third party fire and theft
Caravan or Trailer Comprehensive Market value
Boat Comprehensive cover
Provider House
Provider Contents
Provider Supermaxi House and Contents
Provider Rental
Provider Boat
Provider Farm – House, Contents, Private motor, and Boat only
Tower Tailored Motor
Tower Tailored Rural – House, Contents, Private motor, and Boat only
Tower Farm – House, Contents, Private motor, and Boat only

The multi-policy discount also applies to the Tower premium charged for all optional benefits, except those listed below:

Car RoadWise optional benefit
Tower Tailored Motor optional benefits
Provider House, Contents, Supermaxi, Rental optional benefits

Multi-policy discount

If you would like to claim a multi-policy discount in respect of policies that are not all in your own name alone or which are held in different variations of your name (i.e. Michael/Mike or Susan/Sue), please contact us to notify us which policies you would like to claim the discount for. We will link all eligible policies meeting the eligibility criteria with effect from the date that you contact us.

Where the eligibility criteria are met, we apply the following discount to the Tower premium (including qualifying optional benefits) component* only, for each eligible policy:

One policy 0%
Two policies Up to 10% * ^
Three or more policies Up to 20% * ^

* The multi-policy discount does not apply to aspects of the premium that are collected by Tower, but are not Tower’s premium, including but not limited to:

  1. Natural Hazards Insurance levy.
  2. Fire and Emergency New Zealand (FENZ) levy;
  3. Goods and Services tax (GST).

Your Certificate of Insurance shows all the charges that make up the total premium as well as whether a multi-policy discount has been applied to your Tower premium.

^ Tower has a minimum premium for each policy type. Any policy to which a minimum premium applies will count as an eligible policy for the purposes of calculating the applicable discount for the number of policies held, regardless of its premium, but the discount will be applied:

  1. only to Tower premiums in the group of eligible policies that are above the minimum premium, and
  2. only to the extent that it does not reduce the Tower premium for a particular policy below the minimum premium for that type of policy. If the full discount would reduce a premium below the minimum premium for a particular type of policy, the discount will be capped so that the Tower premium payable is equal to the minimum premium for that policy type.

Adjustments to your multi-policy discount

When you buy a new eligible policy and the eligibility criteria are met, the multi-policy discount will be applied to the Tower premium for the new policy from the commencement date of that policy.

Any discount or additional discount to the Tower premiums for your existing eligible policy or policies will commence from the next renewal dates for each applicable policy.

When you change an eligible policy during its term, any new or changed multi-policy discount applicable to the Tower premium for that policy will be effective from when you change the policy.

When you cancel an eligible policy, the discount applied to your remaining eligible policy or policies will be reviewed at the next renewal date for each applicable policy, and the discount applied may reduce, depending on the number of eligible policies you hold.

Other important terms

In these Terms, “we”, “us”, “our” means Tower Limited.

Policy terms, conditions, exclusions, and underwriting criteria apply to all eligible policies.

We will collect, hold, use and share personal information about you in connection with the multi-policy discount in accordance with the Privacy Act 2020 and our privacy policy. Our privacy policy sets out how we collect, hold, and use your personal information.

Discounts cannot be transferred or exchanged for cash or any other benefit.

We reserve the right, at our sole discretion, to change or revoke this discount to ensure that the discount applied to the Tower premium is correct for the purposes of these Terms.

We reserve the right to:

  1. change or cancel this discount or the methodology for applying and/or calculating this discount for any or all eligible policies;
  2. add policies to or remove policies from the list of eligible policies;
  3. change any other aspect of the multi-policy discount or these Terms at any time.

If we do, any change to the discount, the application of the multi-policy discount, or these Terms will take effect at the next renewal date as it relates to each of your applicable policies.

By purchasing or renewing any eligible policy where the multi-policy discount has been applied, you are bound by these Terms. If you do not agree to be bound by these Terms, then you must not use the discount when purchasing an eligible policy.

Except for liability which may not be excluded by law, we will not be liable for any loss, claim, cost, expense, liability, or injury suffered by any person in any way associated with Tower’s multi-policy discount.

These Terms are governed by the laws of New Zealand and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

© 2024 Trade Me Limited and its related companies. All rights reserved.

Trade Me Insurance and www.trademeinsurance.co.nz are the properties of Trade Me Limited. Tower Limited owns the web-engine within the website www.trademeinsurance.co.nz and retains all rights and access to the operations of this web engine.

Need to make a claim?

Log in to make a claim.
Log in