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Terms and Conditions

Terms of Use

Trade Me Limited has teamed up with Tower Limited (TOWER) to bring you an insurance offering called Trade Me Insurance. By accessing the Trade Me Insurance website, www.trademeinsurance.co.nz, (the website) you agree that the following terms and conditions, and privacy policy, apply to your use of the website.

We may change or update the content of the website, including these terms and conditions applicable to the website, at any time without prior notice. In these terms and conditions, all references to 'we', 'us', 'our' are references to Trade Me Insurance, Trade Me Limited and TOWER. These terms and conditions are in addition to, and do not replace, any specific terms and conditions applicable to any TOWER underwritten product, service, marketing and/or promotion provided as Trade Me Insurance.

These terms and conditions were last updated on 1 July 2024.

Use of Trade Me Insurance Website

You are granted a non-exclusive license to access the website and the information it contains. By accessing the website, you agree not to use the website for any commercial or competitive advantage; any illegal, defamatory or objectionable purpose; or any purpose which brings or could bring our reputation into disrepute.

You also agree not to decompile, reverse engineer or try to decompile or reverse engineer any part of the website, including the secure sites. Anyone found breaching the user rights will be prosecuted to the full extent of the law.

Becoming a Policyholder: You may only become a policy holder if you are resident in New Zealand (unless specifically authorised by us in writing) and can form a legally binding contract that is enforceable against you. You must be at least 18 years old. By registering as a policy holder, you warrant that you can form a legally binding contract.

You acknowledge that Trade Me Limited may receive a commission on any TOWER underwritten product, service, marketing and/or promotion provided as Trade Me Insurance through this website.

General Disclaimer

Although all reasonable care has been taken in producing the information contained on the website, it is of a general nature only, and does not take into account any individual's particular circumstances, financial, or otherwise. While we try to ensure that the content of the website is up to date and free from error, we do not give any guarantee or other assurance of the currency of any information on the website or its accuracy, adequacy, completeness or suitability for your intended use.

Liability

To the fullest extent legally possible, neither we, nor any of our related companies (as defined in the Companies Act 1993), or their directors, employees, agents, independent contractors, nor any other person, accept any liability or responsibility for any loss, damage, cost or expense (including but not limited to financial loss, loss of revenue, loss of profits or savings, indirect or consequential losses) arising in contract, tort (including negligence) or otherwise, that may result from any error, omission or misrepresentation on the website or reliance on information contained on the website or from any use of or access to the website.

We make no representation or warranty about the accuracy or completeness of information and accept no liability or responsibility in respect of errors in or omissions from information contained on the website, to the extent permitted by law. The information contained on this Website is of a general nature only and does not take into account any individual's particular circumstances (whether financial, medical or otherwise). While we try to ensure that the content of the Website is up to date and free from error, we do not give any guarantee or other assurance of the currency of any information on the Website or its accuracy, adequacy, completeness, or suitability for your intended use. The Website is not intended to provide a substitute for comprehensive or specific professional advice. Tower holds a licence issued by the Financial Markets Authority to provide a financial advice service. Tower's Nominated Representatives can provide financial advice in relation to insurance products underwritten or provided by Tower only. Tower is also a member of the Insurance and Financial Services Ombudsman Scheme.

Download the Publicly Available Disclosure here.

Neither Trade Me Limited nor TOWER, nor any agent or related party of them, will be liable for any losses, damages, liability, costs and claims (including solicitor's costs on a solicitor-client basis) incurred by them as a result of:

  • Any deliberate or negligent act or omission by you in relation to the website or its contents, functions or services;
  • Any misinterpretation, misrepresentation or misuse by you of the website or its contents, functions or services;
  • Any breach by you of any agreement between Trade Me Limited and TOWER, or any agent or related party of them (to the extent you are aware of the terms of such agreement); or of any agreement between you and those parties.
  • Any breach of these terms and conditions by you.

For the avoidance of doubt, liability for any of (a)-(d) above rests solely with you.

To the fullest extent legally possible, we exclude every warranty and condition of any kind that might otherwise apply in relation to the website, its content and functions.

You acknowledge that, despite TOWER and Trade Me Limited teaming up to bring you an insurance offering, TOWER and Trade Me Limited are not related to each other in any way and any obligations on TOWER or Trade Me Limited under these terms and conditions are owed to you both severally and separately (not jointly).

In providing a quote, TOWER may access a third party data service to help facilitate the quotation and purchase process. TOWER makes no representation or warranty as to the quality of any of those services or their suitability to your circumstances. It is your responsibility to validate any data that is populated on your behalf.

This website uses Auto Information Ltd (Red Book) data for vehicle values. Red Book has prepared this data and valuations from information gathered from a variety of sources. You acknowledge that whilst all care is taken in producing the data and valuations, Red Book cannot guarantee or make any representations regarding the use of, or reliance, on it. Red Book is not responsible for all the information provided via the website and you should not rely on the data or valuations without making your own independent assessment of the vehicle and other sources of information. Neither we nor Red Book are liable for any loss or damages (other than in respect of any liability which may not lawfully be excluded) relating to your use of, or reliance on, this valuation and data.

From time to time the website may contain links to other websites. These links are provided for convenience only, and do not represent any endorsement by us of the products or services offered by the site owner. We make no representations and accept no responsibility or liability in relation to the content of any website linked to this website that is not under our direct control.

Content

You may not do anything or permit anything to be done which may alter the website, or interfere with or affect its operation. This includes, without limitation, removing any information from the website, adding any information to the website, linking it to or from another website, distributing any part of the website to any other person or copying any part of it for any commercial or illegal purpose. Any website providers wishing to link to the website may formally request to do so by emailing us via the general enquiry form on the site.

Viruses

Although all reasonable care has been taken to prevent the introduction of viruses and other destructive materials to the website, we do not guarantee that the website is free from such destructive features. We accept no responsibility or liability in relation to any harm attributable to such destructive features. If you rely on any materials available through the website, you do so at your own risk.

Site Access

We do not guarantee the continued availability of the website or the continuation of services provided on it. Access to the website and to any saved information may be interrupted, restricted, delayed or unavailable from time to time. We accept no responsibility or liability in relation to any loss suffered in these circumstances.

Security of your login information: You are responsible for keeping your login information, including your email address and password, secret and secure. Trade Me Insurance does not operate single sign on with trademe.co.nz or with tower.co.nz. You are required to register with a unique password to enter the secure trademeinsurance.co.nz site.

Without limiting the foregoing, you agree:

  • not to permit any other person to use your user name or membership; and
  • not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to access your membership.

Payments

We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. TOWER retains only partial card details. However, they may be held by Direct Payment Solutions (DPS) and Payment Express (www.paymentexpress.com), which are PCI DSS compliant.

The information, images, screens, web pages, logos and brands on the website and the general content of the website are our property and we hold copyright in them. The information may not be copied or reused (other than as expressly intended by this website) without our prior written consent. In particular, in no circumstances should the Trade Me, Trade Me Insurance and or TOWER brands or our logos be used without the written consent of the respective owner.

Intellectual Property Rights: We (and our licensors or suppliers, as the case may be) own all proprietary and intellectual property rights in the website (including text, graphics, logos, icons and sound recordings) and the software and other material underlying and forming part of the services and the website.

You may not without our prior written permission, in any form or by any means:

  • Adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or
  • Commercialise, copy, or on-sell any information, or items obtained from any part of this website.

New Zealand Law

Unless otherwise stated, the content of the website has been prepared in accordance with New Zealand law for the supply of products and services to persons resident in New Zealand only. Unless otherwise stated, references to any currency are to New Zealand dollars.

The content of the website, and these terms and conditions are governed by and construed in accordance with New Zealand law and New Zealand Courts have jurisdiction.

Promotions

Trade Me member discount

  1. These terms and conditions ("Terms") apply to the "Trade Me member discount" promotion ("Promotion").
  2. In these Terms:
    • "Tower" means Tower Limited, the underwriter of Trade Me Insurance.
    • "Tower Premium" means the amount of premium retained by Tower and excludes any taxes, levies and other charges collected by Tower on behalf of third parties (such as GST, Fire and Emergency levies and Natural Hazards Insurance levies).
  3. To be eligible for this Promotion you must:
    • be a Trade Me member ("Member"); and
    • purchase and/or hold a current Eligible Policy (see clause 4 of these Terms); and
    • notify Tower that you are Member when purchasing an Eligible Policy,("Eligibility Criteria").
  4. For the purposes of this Promotion, an "Eligible Policy" means the following Trade Me Insurance branded policies:
    • Contents: Plus
    • House: Plus
    • Landlord's house: Plus
    • Car: Comprehensive, Third party fire and theft, and Third party only
    • Commercial Vehicle: Comprehensive and Third party only.
    • Boat: Comprehensive.
  5. Subject to these Terms, each Member that meets the Eligibility Criteria will receive a discount of up to 15% off the annual Tower Premium for each of its Eligible Policies ("Discount"), unless by doing so the Tower Premium would be reduced below Tower's minimum premium (see clause 8 of these Terms). The Discount does not apply to taxes or levies, and optional benefits such as Roadwise.
  6. The Discount may be renewed after each one year term, provided that you continue to meet the Eligibility Criteria. Upon request, the Discount can be applied to existing Eligible Policies, however, the Discount will only be effective from the next renewal date of any existing Eligible Policy.
  7. If you cease to be a Member, the Discount will be removed from your Eligible Policies at the next renewal date for each applicable policy.
  8. Tower has a minimum premium for each policy type. If the Discount will reduce the Tower Premium below Tower's minimum premium, the Discount will be capped so that the Tower Premium is equal to the minimum premium for that policy type.
  9. If an Eligible Policy does not run for a full 12-month policy period, the Discount applied will be pro-rated to the period for which the policy was active.
  10. Any Discount is non-refundable, non-transferable and cannot be exchanged for cash or any other benefit.
  11. If you qualify for two or more discounts, the Discount may be applied after the deduction of any other discounts.
  12. Tower will collect, hold and use your personal information in accordance with the Privacy Act 2020 (as amended, replaced or supplemented from time to time) and Tower's privacy policy. Please refer to Tower's privacy policy on its website for more information.
  13. Tower reserves the right to change these Terms or cancel this Promotion at any time without notice.
  14. All decisions made by Tower are final with respect to all matters relating to the Promotion and no further correspondence or discussions will be entered into.
  15. Policy excesses, terms, conditions, exclusions, limits, minimum premiums, and underwriting criteria apply.
  16. By purchasing an Eligible Policy you are deemed to have accepted these Terms.
  17. To the maximum extent permitted by law, Tower and Trade Me Limited and their applicable related companies and affiliates, employees and agents will not be liable for any loss, damage, personal injury or cost suffered by any person arising directly or indirectly out of or in connection with this Promotion.
  18. The Promotion is governed by the laws of New Zealand and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

Multi-policy discount - Terms and Conditions:

Trade Me Insurance is the Trade Me branded insurance offering underwritten and provided by Tower Limited.

If you have more than one Eligible policy and the Eligibility criteria are met, Trade Me Insurance will apply a Multi-policy discount to the price we charge you as a Tower Premium for those Eligible policies, before we add any applicable taxes and levies such as Natural Hazards Commission and Fire and Emergency levies, and GST and as set out, and subject to the limitations in these Terms.

Trade Me Insurance and Tower are discontinuing the Multi-policy discount. See paragraph 8 for more information.

1.Definitions

Eligibility criteria means the Eligibility criteria in paragraph 2 below.

Eligible policy or Eligible policies means any Tower or Trade Me Insurance branded insurance policy described in paragraph 3.1.

Multi-policy discount also known as "Package discount" in other communications with us means the discount described in paragraph 6 below.

My Insurance means Trade Me Insurance's online self-service portal accessed at https://my.trademeinsurance.co.nz

Premium means the price we charge you as a total premium on your policy/policies, including the Tower Premium, taxes and levies.

Terms means these terms and conditions, as amended or replaced from time to time.

Trade Me Insurance, we, us, our means the Trade Me branded insurance offering provided and underwritten by Tower Limited.

Tower means Tower Limited.

Tower Premium, also called "Trade Me Insurance Charges" and "company premium" in other communications with us, means the price we charge you for your policy/policies before we add any taxes, levies and other amounts payable to third parties (including GST, Fire and Emergency levies and Natural Hazards Commission levies). This is called the Tower Premium because Tower underwrites all Trade Me Insurance policies.

2.Eligibility criteria

You will be eligible to receive a Multi-policy discount if:

  1. You hold two or more Eligible policies (see paragraph 3 below); and
  2. You are a named policyholder on the Eligible policies, whether:
    1. in your own personal capacity whether alone or as a joint policyholder; or
    2. as a sole trader; or
    3. as a partner in a business partnership; or
    4. as a trustee of a trust; or
    5. the policy is in the name of a company of which you are a director,

    as long as you provide us sufficient information to identify that you hold multiple Eligible Policies (see paragraph 4 below).

Policies held by your spouse, partner, children, other relatives, or flatmates, do not qualify you for a Multi policy discount unless you are also a named policyholder.

3.Eligible Policies

The policies listed below are Eligible policies, if they are branded Tower or Trade Me Insurance:

  1. House: Standard, Plus, Premium;
  2. Landlord's House: Plus;
  3. Contents: Standard, Plus, Premium;
  4. Private Car: Comprehensive, Third Party Fire and Theft, Third Party;
  5. Commercial Vehicle: Comprehensive, Third Party;
  6. Motorbike: Comprehensive, Third Party, Fire and Theft;
  7. Motorhome: Comprehensive, Third Party, Fire and Theft;
  8. Caravan or Trailer: Comprehensive;
  9. Boat Insurance: Comprehensive;
  10. Provider: House, Contents, Supermaxi House and Contents;
  11. Provider: Rental;
  12. Provider: Boat;
  13. Provider: Farm - House, Contents, Private Motor and Boat;
  14. Tower Motor Policy - Tailored Protection;
  15. Tower Insurance Rural Policy-Tailored Protection; House, Contents, Private Motor and Boat; and
  16. Tower: Farm-House, Contents, Private Motor and Boat.

The Multi-policy discount as described in these Terms only applies to Eligible policies issued in New Zealand

The Multi-policy discount will also be applied to the Tower Premium charged for all optional benefits added to your Eligible policies that receive a Multi-policy discount, except the optional benefits listed below:

  1. Car: RoadWise optional benefit;
  2. Commercial Vehicle: RoadWise optional benefit;
  3. Tower Motor Policy-Tailored Protection: Motor optional benefits;
  4. Provider: House, Contents, Supermaxi, Rental optional benefits;
  5. Provider: Farm - House, Contents, Private Motor optional benefits;
  6. Tower Insurance Rural Policy - Tailored Protection: - House, Contents, Private Motor optional benefits; and
  7. Tower: Farm-House, Contents, Private Motor optional benefits.

4.Tell us about your Eligible policies so we can calculate your Multi-policy discount

To ensure that you receive the correct Multi-policy discount for all your Eligible policies, it is important that you tell us about Eligible policies:

  1. held by you as a trustee of a trust, a partner in a partnership, as a sole trader or together with someone else, and through a company of which you are a director; or
  2. held in different variations of your name (i.e. Michael/Mike or Susan/Sue) and/or email address; or
  3. held by other trustees of trusts for which you are a trustee, other people you are in partnership with or hold policies jointly with, and other directors of companies in which you are a director.

and that you tell us the correct number of current Eligible policies held by you and these other entities. This helps us ensure that you receive the correct Multi-policy discount on your Tower Premium.

Where possible, it is also important that you purchase your policies by logging in to My Insurance, https//my.trademeinsurance.co.nz. This helps us keep your policy records together and calculate your Multi-policy discount correctly.

We will link all Eligible policies from the date we are satisfied that the Eligibility criteria have been met. Your Multi-policy discount may not increase at this time (see paragraph 7 for more information on when Multi-policy discounts on your Tower Premium are calculated).

If you do not provide complete, accurate and consistent details including, but not limited to, contact name, policyholder name, address, phone number, email address and/or number and details of Eligible policies you hold, or keep your details for all policies up to date, you may not receive the correct Multi-policy discount on your Tower Premium. The easiest way for you to ensure that we have all the correct information is to buy and manage your policies in My Insurance where possible.

If you do not provide complete, accurate and consistent information as described in paragraph 4.3 above then Trade Me Insurance and Tower will not be responsible for any failure to apply the correct Multi-policy discount to your Tower Premium. See paragraph 10.7 for more information.

5.Counting your Eligible policies for the Multi-policy discount

All Eligible Policies, except those purchased through brokers

Except for policies purchased through brokers, all your Eligible policies meeting the Eligibility criteria are counted together for the purposes of calculating the Multi-policy discount in accordance with paragraph 6.1. See paragraph 5.2 below for information on policies purchased through a broker.

Policies purchased through a broker

Your Eligible policies meeting the Eligibility Criteria and purchased using the same insurance broker are counted together to calculate your Multi-policy discount in accordance with paragraph 6.1. Eligible policies purchased from a broker will not be counted together with any Eligible policies purchased from other brokers or any other Eligible policies purchased via other channels to calculate your Multi-policy discount.

6.How much is the Multi-policy discount?

If the Eligibility criteria are met, subject to paragraph 5 above and 6.2 below, we apply a discount percentage to the Tower Premium for each Eligible policy before we add any taxes and levies as follows:

  1. One policy: 0%
  2. Two policies: Up to 10%
  3. Three or more policies: Up to 20%

Some new policies or renewals that commenced before1 April 2025 may have been impacted by the application of Tower's minimum premium rules. Minimum premium rules mean that your premium cannot be less than a certain amount.

Minimum premiums differed by policy type. This paragraph 6.2 applies only to policies in respect of where a minimum premium was applied when calculating the Tower Premium.

Some policies with a Tower Premium below the minimum premium applicable at the time the Tower Premium was calculated (if any) do not qualify for a Multi-policy discount.

For some Tower Premiums above the minimum premium applicable at the time the Tower Premium was calculated (if any), where the application of the Multi-policy discount would reduce the Tower Premium below the applicable minimum premium, the Multi-policy discount is reduced so the Tower Premium is not less than the applicable minimum premium.

If another percentage discount has already been applied to your Tower Premium before your Eligible policy has become entitled to a Multi-policy discount, then your Multi-policy discount will be taken off the already-discounted Tower Premium, subject to paragraph 6.2 above.

7.When eligibility for a Multi-policy discount is determined

For new Eligible policies, the Multi-policy discount will be applied to the Tower Premium for those policies from the date cover commences, if the Eligibility criteria are met and we are still offering the Multi-policy discount on new policies.

This paragraph applies only if your next policy renewal date is before the date on which we stop offering the Multi-policy discount on new policies (see paragraph 8):

We re-calculate your Multi-policy discount for each Eligible policy based on the number of Eligible policies you hold up to approximately eight weeks prior to its renewal date. If you own more or less Eligible policies at that time than you did at the time of purchase or last renewal date (whichever is more recent), and we are still offering the Multi-policy discount, then your percentage Multi-policy discount on the relevant Eligible policy may increase or decrease (depending on the number of Eligible policies you hold at that time), with effect from the Eligible policy renewal date.

Note that changes to your total number of Eligible policies after we have completed the calculation in paragraph 7.2 may result in you not receiving any additional Multi-policy discount.

If your next policy renewal date is after the date on which we stop offering the Multi-policy discount on new policies (see paragraph 8), then you will not receive any Multi-policy discount on renewed policies.

8.Ending Multi-Policy Discount

The following Eligible policies (whether new or renewing policies) will no longer be eligible for Multi-policy discount from 28 January 2026:

  1. House: Standard, Plus, Premium;
  2. Landlord's House: Plus;
  3. Contents: Standard, Plus, Premium;
  4. Private Car: Comprehensive, Third Party Fire and Theft, Third Party;
  5. Commercial Vehicle: Comprehensive, Third Party;
  6. Motorbike: Comprehensive, Third Party, Fire and Theft;
  7. Motorhome: Comprehensive, Third Party, Fire and Theft;
  8. Caravan or Trailer: Comprehensive; and
  9. Boat Insurance: Comprehensive.

The Eligible policies listed below will no longer be eligible for Multi-policy discount for new policies commencing on or after 28 January 2026 or for renewing policies on or after 1 January 2026. For existing policies, if you make changes that impact the price of the Premium on or after 2 December 2025, they will no longer be eligible for Multi-policy discount from the date the changes are made.

  1. Provider: House, Contents, Supermaxi House and Contents;
  2. Provider: Rental;
  3. Provider: Boat;
  4. Provider: Farm - House, Contents, Private Motor and Boat;
  5. Tower Motor Policy -Tailored Protection;
  6. Tower Insurance Rural Policy-Tailored Protection; House, Contents, Private Motor and Boat; and
  7. Tower: Farm-House, Contents, Private Motor and Boat.

In the meantime, Multi-policy discount will continue to be available for new and existing Eligible policies where the Eligibility criteria are met, in accordance with these Terms. Policies with a Multi-policy discount already applied will retain their Multi-policy discount until their first renewal date after we have discontinued the Multi-policy discount, subject to these Terms.

9.Adjustments to your Eligible policies

When you make changes to an Eligible policy that impact the dollar amount of the Multi-policy discount you are eligible for, your Tower Premium for that Eligible Policy will change, effective from when the change to the Eligible policy takes effect.

If you cancel an Eligible policy, the Multi-policy discount applied to your remaining Eligible policy or policies will be reviewed in accordance with paragraph 7.2.

10.Other important terms

Policy terms, conditions, exclusions, and underwriting criteria apply to all Eligible policies.

We will collect, hold, use, and share personal information about you in connection with the Multi -policy discount in accordance with the Privacy Act 2020 and our Privacy Statements. Our Privacy Statements set out how we collect, hold, and use your personal information. Our Privacy Statements can be accessed here Trade Me Insurance - Privacy.

Multi-policy discounts cannot be transferred or exchanged for cash or any other benefit.

We reserve the right, without notice to you, to:
  1. change or cease offering our Multi-policy discount (see paragraph 8 for more information);
  2. add policies to, or remove policies from, the list of included policies (at paragraph 3.1); and
  3. change any other aspect of the Multi -policy discount, including the application, or these Terms,

at any time.

If you are unhappy with the change or consider that it operates to your detriment in any way, you may cancel your policies with us without any additional cost however the Premium remains payable until the date of any cancellation.

Any change to these Terms will take effect immediately following publication on our website.

By purchasing or renewing any Eligible policy where the Multi-policy discount has been applied, you are bound by these Terms. If you do not agree to be bound by these Terms, then you must notify us prior to purchasing an Eligible policy and we will remove the Multi-policy discount at our discretion.

Except for liability which may not be excluded by law, we will not be liable for any loss, claim, cost, expense, liability, or injury suffered by any person in any way associated with the Multi-policy discount or the application of these Terms.

These Terms are governed by the laws of New Zealand and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

© 2025 Trade Me Limited and its related companies. All rights reserved.

Trade Me Insurance and www.trademeinsurance.co.nz are the properties of Trade Me Limited. Tower Limited owns the web-engine within the website www.trademeinsurance.co.nz and retains all rights and access to the operations of this web engine.

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